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AVAILABILITY

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GOOD TO KNOW


 

General Terms & Conditions


Guaranteed reservation

In order to guarantee a booking, credit card details are necessary. Unless it is for an arranged pre-payment or deposit, the credit card will not be charged before arrival. It is merely required to guarantee the rooms reservation.

 

Cancellations

With the exception of the main season, individual reservations can be cancelled free of charge up to seven days before arrival. For cancellations between six and two days prior to arrival, the first night of stay will be charged as a cancellation fee. For cancellations that are made either the day before arrival or on the day itself, the cost of the entire stay will be charged as cancellation fee.

 

Cancellations during main season

During main season (from 29th April till 2nd October), a deposit of 30% of the entire cost of stay is required and will be charged at the latest 30 days prior to arrival. This will also cover the cancellation fee in case of cancellation up to eight days prior to arrival. In case the stay will be cancelled 7 days prior to arrival, 90% of the cost of the entire stay will be charged as cancellation fee. Any cancellation at a later date or no-shows will be charged the entire cost of stay.
In case of early departure the cost of the remainder of the stay will be charged as cancellation fee.
Please refer to our group reservation for requests regarding more than six rooms. We are happy make you an individual offer.

 

Cash-payment

Under Spanish law it is not allowed to accept cash payments above € 2.500. This is applicable to all transactions involving at least one (other) entity. The limit for transactions involving foreigners who are not domiciled in Spain is € 15.000.

 

Families

At Castell Son Claret we also welcome the youngest guests coming with their parents. The hotel provides basic acommodation such as cots for infants up to 2 years (free of charge and available upon request) as well as extra beds for young children (€60 per day for children between three and twelve and €100 from 13 and over).  Some of our rooms in the Deluxe Rooms and Deluxe Suites category have connecting doors.

Restaurant Olivera offers a special children’s menu. Restuarant Zaranda and the Spa Bellesa de Claret happily welcome children aged 14 and older. With much pleasure we can organise a babysitter for younger guests.

However, Castell Son Claret, being a quiet country retreat, cannot be identified as a hotel with special features for children. The majority of our guests highly value peaceful surroundings and relaxing stay.

 

Dogs

Dogs and other pets are not allowed at Castell Son Claret with the exception of guide dogs.

 

Smoking

By law, smoking is not allowed inside any of the Castell Son Claret’s suites, rooms and indoor spaces.