Terms & Conditions

General Terms and Conditions

Guaranteed reservation

In order to guarantee a booking, the corresponding credit card details must be received prior to arrival. Unless it is for an arranged pre-payment or deposit, the credit card will not be charged before arrival. It is merely required to guarantee the rooms reservation.

Cancellations

With the exception of the high season, individual reservations can be cancelled free of charge up to seven days before arrival. For cancellations between six and two days prior to arrival, the first night of stay will be charged as a cancellation fee. For cancellations that are made either the day before arrival or on the day itself, the cost of the entire stay will be charged as cancellation fee.  In case of early departure the cost of the remainder of the stay will be charged as cancellation fee.

Cancellations during high season

During main season (from 10th April till 01st October), a deposit of 50% of the entire cost of stay is required and will be charged at the latest 30 days prior to arrival. This will also cover the cancellation fee in case of cancellation up to eight days prior to arrival. In case the stay will be cancelled seven days prior to arrival, 90% of the cost of the entire stay will be charged as cancellation fee. Any cancellation at a later date or no-shows will be charged the entire cost of stay.

In case of early departure the cost of the remainder of the stay will be charged as cancellation fee.

Cash-payment

Under Spanish law, it is not permitted to accept cash payments above € 2.500. This is applicable to all transactions involving at least one (other) entity. The limit for transactions involving foreigners who are not domiciled in Spain is € 15.000.

Families

At Castell Son Claret we also welcome the youngest guests coming with their parents. The hotel provides basic accommodation such as cots for infants up to 2 years (free of charge and available upon request) as well as extra beds for young children (€60 per day for children between the age of 3 and 12 and €100 from 13 years and over).  Some of our rooms in the Deluxe Rooms and Deluxe Suites category have adjoining rooms.

 

Restaurant Olivera offers a special children’s menu. Restaurant Zaranda and the Spa Bellesa de Claret happily welcomes children aged 14 and older. With much pleasure we can organise a babysitter for younger guests.

 

However, Castell Son Claret, being a quiet country retreat, cannot be identified as a hotel with special features for children. The majority of our guests highly value peaceful surroundings and a relaxing stay.

Group Bookings

Please contact to our Group and Event Department at events@castellsonclaret.com for requests for six or more rooms.  With pleasure we will send you a personalized proposal adapted to your needs.

Dogs

Dogs and other pets are not allowed at Castell Son Claret, with the exception of guide dogs.  We do not offer accommodation for dogs or other pets at Castell Son Claret.

Smoking

By law, smoking is not allowed inside any of Castell Son Claret’s suites, rooms and indoor spaces.

Parking

The hotel offers free outdoor valet parking.  The hotel cannot be held responsible for any damage and parking is entirely at the owner’s risk.

Tourist Tax

In June 2016, the Government of Balearic Islands introduced a new tourist tax, “eco tasa”, which applies to all hotel guests.  The amount currently amounts to €2,20 per person per night and is charged to the guest receipt upon check-out.

Privacy Policy

Please click following link for more information on how we use your personal data: http://castellsonclaret.com/es/politica-de-privacidad/

Internet Access

Wireless high speed internet access is offered throughout the Castell Son Claret estate free of charge.  Please take note that the network is an open network and the hotel cannot take any responsibility for unlawful usage of this network.

E-car

There is a daily fee of € 20 for recharging electrical cars.

 

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